Frequenty Asked Questions

If a power outage occurs, it is not necessary to call Integrated Wastewater Management LLC. Your system is designed to work normally once power returns. Your tank has capacity for approximately 24-48 hours of limited use in a power outage (e.g. toilets, sinks, showers). If your electric power provider cannot restore power within 24 hours conserve water as much as possible to avoid using all of the capacity of your pump tank and causing an overflow. After a long power outage, it is normal for the alarm light and buzzer to turn on. The alarm will go off in less than one hour after the power outage is over. You can silence the alarm by pulling the toggle switch on the left side of the pump control and alarm panel forward.

You can silence the alarm by pulling the toggle switch on the left side of the pump control and alarm panel forward. If the power has just come on after a long power outage, the red alarm light may stay illuminated for up to an hour while the tank pumps down. Check the breaker in the breaker box. If there has not been a power outage, call Integrated Wastewater Management LLC at 205-584-7997 and we will send a technician to repair the pump. Maintenance of the pump is included in your sewer service. Please never have a plumber or anyone else service the pump.

Integrated Wastewater Management LLC’s responsibility starts at the sewer tap located in the sewer easement to the treatment facility.

The property owner is responsible for maintaining the pump and sewer lines located on their property.

The homeowner is responsible for maintaining the sewer lines in your house and the sewer line from your house to the tank and for providing electricity to the pump control panel if equipped.

Never flush any kind of wipes (even if the container is labeled flushable or safe for sewer) or dental floss, fats, cooking oils or grease, feminine hygiene products, condoms, disposable diapers, paper towels, cotton swabs, cigarette butts, coffee grounds, cat litter, mud, sand straw, metal shavings or other items that can clog and potentially damage your sewer system. These items should be disposed of in your garbage can.

Never flush household chemicals, photographic developing chemicals, gasoline, oil, pesticides, antifreeze, and paint or paint thinner. These items can create hazardous conditions for maintenance personnel. These items should be taken to the appropriate local hazardous materials handling or recycling station.

Pump or sewer failures caused by flushing prohibited items down the drain will be repaired by Integrated Wastewater Management LLC, but you will be responsible for the cost of repairs.

If the sewer is backing up in your house there are a couple of things to check first. Is it only one sink or toilet? If so, it is probably a plumbing problem in your house. You should call a licensed plumber to help you fix the plumbing problem or clear the clogged line in your house.

Is the circuit breaker labeled SEWER, SEWER PUMP, SUMP PUMP or just PUMP in your breaker box in the house tripped or off? A tripped breaker will be in the “middle position” not on or off, but in the middle. If the breaker is tripped, turn it to the “OFF” position and then back to “ON”.

If you see sewage coming out of the green pump tank lid or out of the cleanout that is located at ground level near your house, or if the alarm light/buzzer is on call Integrated Wastewater Management LLC at 205-584-7997.

No. These additives can harm the biological treatment process.

No. Integrated Wastewater Management LLC will pump the tank on a seven to ten year cycle. You should never open the tank lid or allow anyone else to do so.