Refunds Policy

Refunds Policies and Procedures

The purpose of this policy is to establish uniform guidelines for the issuance of customer refunds resulting from overpayment on utility accounts.

Policy for Active Accounts: Any overpayment made by a customer on a utility account will be reflected as a credit balance on the customer’s account that will be applied to future bills.  Refunds for payments made by check, over the counter, via mail or electronically by credit card, debit card or electronic check on any account will be issued, upon the request of the account holder, when payments made result in a credit balance that exceeds $50.00 on the account.  Refunds will be processed within thirty (30) days of the account holder’s request.

Policy for Inactive/Closed Accounts: Refunds for closed accounts are only processed upon request of the account holder.  Refunds for any closed account must be made within a one (1) year period and will be issued by check.  Refunds will be processed within thirty (30) days of the later of:

• Verification of account closure by Integrated Wastewater Management LLC
• Receipt of the account holder’s request for a refund

To Request a Refund: All refunds are processed upon request of the account holder and must be made in writing. The request can be made by email at customerservice@lwutilities.com.